STORE POLICY

CUSTOMER CARE

These are our terms and conditions for the use of our website luxe-tans.com and the purchase of products through the website.

If you have any queries about these terms, please contact us using the contact form.

The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Luxe-Tans may at any time make changes to or remove part of this website without any liability to customers for such changes. Luxe-Tans reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.

A contract will only come into existence between you the customer and us once your order has been processed and dispatched.

When you as a customer place an order via this website, you warrant by placing the order that:

You are not a minor or otherwise legally incapable of entering into a binding contract.
The personal details which you give us on registration are fully complete and accurate.
You are not using a false name or the name of any other person or body which you are not authorised to use.

Placement of an order

When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.

Cancelling an order

As a customer, you are free to cancel an order within 7 days and will be refunded amount of your order to their account the order originally was paid from.

Acceptance of an order

When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.

Delivery

You as a buyer are free to choose from mentioned and at the time relevant delivery option(s). Luxe-Tans assumes no responsibility for damages during transport or damages caused from any delays beyond its control.

Returns Policy

Luxe-Tans accepts returns within 7 days if products are not used, changed, washed or otherwise manipulated. Products need to be returned in original packaging.

No products may be returned to Luxe-Tans without the prior written consent of Luxe-Tans and are subject to a return charge.

Liability

We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.

Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.

Severance

If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

PRIVACY & SAFETY

At Luxe-Tans, we value your privacy and are committed to ensuring the security of your personal information. This Privacy and Safety policy outlines how we collect, use, and safeguard your data when you interact with our website and make purchases. By using Luxe-Tans services, you consent to the practices described in this policy.

Information Collection and Use

When you browse our website or make a purchase, we may collect personal information such as your name, email address, shipping address, and payment details. We use this information to process your orders, communicate with you, and provide personalized service. Rest assured, we do not sell, trade, or rent your personal information to third parties.

Data Storage and Protection

We employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Your personal information is stored securely on our servers and encrypted during transmission using Secure Socket Layer (SSL) technology.

GDPR Compliance

Luxe-Tans complies with the General Data Protection Regulation (GDPR) requirements, ensuring that your personal data is collected and processed lawfully, transparently, and for legitimate purposes. You have the right to access, rectify, or erase your personal information stored by Luxe-Tans. If you have any inquiries or requests regarding your data, please contact us at [email address].

Third-Party Banking

To ensure the security of your payments, we use third-party banking services (such as PayPal, Stripe, etc.) to process transactions. These trusted providers adhere to strict security standards and encrypt your payment information during the transaction process. Luxe-Tans does not store or have access to your complete payment details.

Luxe-Tans may use cookies to enhance your browsing experience and gather usage information to improve our website's functionality. You can choose to disable cookies in your browser settings, but please note that certain features of the website may not function properly as a result.

Updates to Privacy Policy

We reserve the right to update this Privacy and Safety policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy regularly.

By using Luxe-Tans services, you agree to the terms outlined in this Privacy and Safety policy. If you have any questions or concerns about our privacy practices, please contact us at [email address].

Last updated: 05/05/2024